- What is the BlackBerry AtHoc desktop app?
- Install the desktop app
- Uninstall the desktop app
- Desktop app network traffic
- Desktop app settings
- Operation
- Troubleshoot desktop app issues
- Appendix A: Build settings
- Appendix B: Desktop client URL parameters
- Appendix C: Database server
- Appendix D: Application server
- BlackBerry AtHoc customer portal
- Legal notices
- BlackBerry Docs
- BlackBerry AtHoc
- Desktop App 6.2.x.278
- Desktop App Installation and Administration Guide
- Troubleshoot desktop app issues
- Sign on and check update issues
Sign on and check update issues
Gray Globes
- Many, but not all, users see gray globe(
) icons.
This occurs when the server is underpowered or trying to support too many desktop app users. Other symptoms include high CPU use in the desktop application pool worker processes, or timeouts in the IIS log for SO and CU.When the server is not underpowered and CPU use is not high, check for a bad disk on the database server. - All users see gray globe(
) icons.
Make sure the “ActiveX Object name” is correct for the organization inSettings>Desktop App.Check to see if there is a Tumbleweed or Axway client that checks the certificate revocation list. If there is a Tumbleweed or Axway client, make sure they are running.Check if there needs to be a proxy exclusion for the desktop app client.