Gray globe - desktop app not connected

A “gray globe” icon with a red circle that has a white “x” inside indicates that the client is not connected:

  

The client will not appear connected until it successfully completes Sign On. There will be log entries near the point of Sign On that can point to the issue. To find where Sign On takes place, search the log for the Sign On action which is “99=SO” in the URL:

...Downloading http://(server)/csi/session/action.asp?99=SO&00=-2050329.1&....

 

If you do not find this entry, search the log for the entry where it downloads

 baseurl.asp

. This entry occurs just before Sign On:

...http://(server)/config/baseurl.asp?PID=2050329....