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  2. BlackBerry AtHoc
  3. Desktop App 6.2.x.278
  4. Desktop App Installation and Administration Guide
  5. Troubleshoot desktop app issues
  6. Connection issues
  7. Check your ability to receive alerts

Check your ability to receive alerts

After the Desktop App launches successfully, the Globe icon (Globe) icon appears on your screen, indicating that you are connected to the BlackBerry AtHoc server and are ready to receive alerts.
Windows Platforms 
The Globe icon shown in the system tray on a Windows system
Macintosh Platform
The Globe icon shown in the system tray on a Mac system
If the Desktop App has been installed but it is disconnected from the BlackBerry AtHoc server, the icon is grayed-out with a red circle with a white "x". 
Windows Platforms
The grey Globe icon shown in the system tray in a Windows system
Macintosh Platform
The grey Globe icon shown in the system tray in a Mac system
When the Desktop App is disconnected, the app cannot receive alerts.
If your account has been disabled, the icon appears in gray with a yellow circle (The disabled icon) and you cannot receive alerts.