- What is the BlackBerry AtHoc desktop app?
- Install the desktop app
- Uninstall the desktop app
- Desktop app network traffic
- Desktop app settings
- Operation
- Troubleshoot desktop app issues
- Appendix A: Build settings
- Appendix B: Desktop client URL parameters
- Appendix C: Database server
- Appendix D: Application server
- BlackBerry AtHoc customer portal
- Legal notices
Installation issues
Installation Fails with a 1603 error (MSI log)
This occurs when the UninstallOldVersions custom action is allowed to run on a system that has had a previous client installed, and the action finds remnants of that old client. This is fixed in desktop app version 6.2.x.269 and later.
There are two levels of functionality, one is always disabled, the other you need to edit the
options.xml
schema and set DeepCleaning to NO. You should always set DeepCleaning to NO to completely remove the UninstallOldVersions custom action from the MSI.