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  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. ServiceNow Installation and Configuration Guide
  5. Configure BlackBerry AtHoc for the ServiceNow integration
  6. Import update sets

Import update sets

The entire 
ServiceNow
 
BlackBerry AtHoc
 integration solution is available in the form of a ServiceNow update set. To deploy this integration solution, you must import the update set to a customer's 
ServiceNow
 environment. You must import the following two update sets:
  • GlobalScopeUpdateSet
  • SN-IWS_Alert IntegrationUpdateSet
  1. Open the 
    ServiceNow
     instance and log in with your credentials.
  2. In the 
    Filter
     navigator field, type 
    Retrieved Update Sets
    . A list of results is displayed.
  3. Click 
    Retrieved Update Sets
    .
  4. On the 
    Retrieved Update Sets
     screen, in the 
    Related Links
     section, click 
    Import Update Set from XML
    .
  5. On the 
    Import XML
     window, click 
    Choose File
    . Navigate to the update set and attach it.
    You can import only one update set at a time.
  6. Click 
    Upload
    . The update set is displayed in the Retrieved Update Sets window in Loaded state.
  7. Click 
    Update set record
    .
  8. On the update set record, click 
    Preview Update Set
     to preview the changes that are captured in the update set. During the update, you may get an error because of the conflicts between the files present in updates set and the files which are already present in the ServiceNow.
  9. Click 
    Close
    .
    With 
    Preview Update Set
     option, you can only preview the update set changes and cannot commit any changes.
  10. If an error is displayed, during the import of the 
    SN-IWS_Alert IntegrationUpdateSet.xml
     file,  in the 
    Update Set Preview Problem
     section, click 
    Skip Remote Update
     for oauth_entity_XX. Select 
    Accept Remote Update
     for all the remaining conflicts.
  11. Click 
    Commit Update Set
    .
  12. When you are done, refresh the main browser window for the changes to take effect.
  13. Repeat steps 5 to 10 to import the 
    GlobalScopeUpdateSet
     file.