Configure BlackBerry AtHoc settings

Open the ServiceNow instance and log in with your credentials.

On the 

ServiceNow home page

, in the 

Filter navigator

 field, type 

BlackBerry AtHoc

 and then click 

Settings

.

If you are creating the connection for the first time, click 

New

, otherwise, select your existing connection.

In the  

BlackBerry AtHoc System URL

 field, enter your system URL using the format of https://<iwsserver.domain.com>

In the  

BlackBerry AtHoc Organization ID

, enter your organization ID.

In the  

Username

 field, enter the username of a user with an SDK USER role.

In the  

Password

 field, enter the user's password.

In the 

Scope

 field, the value must be 

openid profile athoc.iws.web.api offline_access

. Do not change this value. For information about how to get the common name of an alert template, see View a template common name.

In the 

Organization Code

 field, enter your organization code.

In the  

Alert Template Common Name

 filed, enter the common name of the alert template that you want to use. 

Click 

Validate

.

If the connection is successful, click 

Save

.

A pop-up message appears telling you that you must update the Client ID, Client Secret, and Token URL in the Application Registry. Click the 

here

 link in the message to go to the screen where you can update the registry. For more information on how to update the registry, see Update the application registry. The registry must be updated each time you modify the connection settings.