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  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. ServiceNow Installation and Configuration Guide
  5. Send a test alert
  6. Track the alert status

Track the alert status

Once you have successfully created an alert, you are redirected to the Alert Tracking page.
Observe the following items to track the alert status:
  1. When the 
    User Sync API
     is executed, the Alert Tracking page displays any one of the following 
    User Sync API
     statuses:
    • User Sync failed
      : When the user sync with BlackBerry AtHoc fails for all the targeted users in the alert.
    • User sync partially successful
      : When the user sync with BlackBerry AtHoc fails for some users targeted in the alert.
    • Users Sync Complete
      : When the user sync with the BlackBerry AtHoc is successful for all users targeted in the alert.
  2. When the 
    User Sync API
     is complete or partially successful, the 
    Alert Publish API
     is executed. The status of the sent alert is displayed on the Alert Tracking screen.
    Alert Publish API
     targets the alert to only synced users.
  3. After the 
    Alert Publish API
     status is successful, then Alert tracking APIs are executed. It may take a while for the alert tracking page to display the tracking details. Auto-Refresh functionality updates the tracking details once a minute. Click 
    Refresh
     to view the latest tracking details immediately.
    After the 
    Alert Tracking API
     is executed successfully, the API status is no longer displayed in the Alert tracking screen.
  4. In the 
    Delivery Summary
     section, click on the links to view the details of:
    • Users for whom the user sync with BlackBerry AtHoc failed
    • Total users targeted by the alert
    • Actual users targeted by the alert
    • Users reachable by the alert (Sent)
    • Users unreachable by the alert (Not Sent)
    • Groups that were added to Target Groups during alert creation
  5. Optionally, click 
    View Tracking Details
     to view the list of targeted users and devices for the alert.