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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. ServiceNow Installation and Configuration Guide
  5. Configure BlackBerry AtHoc for the ServiceNow integration
  6. View a template common name
  7. Create a new alert template

Create a new alert template

  1. Log in to the BlackBerry AtHoc management system as an administrator.
  2. Click 
    Alerts
     > 
    Alert Templates
    .
  3. Click 
    New
    .
  4. In the 
    Alert Template
     section, enter a template name and description.
  5. In the 
    Content
     section, complete the following steps:
    1. In the 
      Severity
       field, select the severity level from the drop-down list.
    2. Enter the title and content of the alert.
    3. In the 
      Response Options
       field, click 
      Add Response Option
       to define one or more responses that alert recipients can send to let you know that they have received the message.
  6. In the 
    Target Users
     section, click 
    Select Personal Devices
    , and then select the devices you want to publish the alert to.
  7. In the 
    Schedule
     section, set a time in the 
    Alert Duration
     field.
  8. Click 
    Save
    .
A confirmation message is displayed at the top of the Alert Templates screen.