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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. ServiceNow Installation and Configuration Guide
  5. Configure ServiceNow parameters
  6. Configure ServiceNow devices

Configure ServiceNow devices

Ensure you select AtHoc Alerts as the current application.
  1. Open the ServiceNow instance and log in with your credentials.
  2. On the 
    ServiceNow home page
    , in the 
    Filter
     navigator, type 
    BlackBerry AtHoc
     and click 
    Pair Devices
    .
  3. On the 
    Pair Devices
     screen, click 
    New
     if there is no record of paired devices. Otherwise, click an existing record.
  4. On the 
    Pair Devices
     screen, right-click 
    ServiceNow Device
     and click 
    Show Choice List
    .
  5. On the 
    Choices
     screen, click 
    New
     to configure a new ServiceNow device or click an existing record to modify it.
  6. Fill in the following details:
    • Table
      : Pair Devices x_80966_iws_alert_device_mapping
    • Element
      : u_servicenow_device
    • Language
      : en
    • Label
      : <Label of the field present in USER TABLE and not displayed in the list>
    • Value
      : <Value associated with Label>
      The Label and Value should match with the corresponding Label and Value fields of the sys_user table of ServiceNow. For detailed information about how to get the label of the device in sys_user table, see Get ServiceNow device label and value.
  7. Click 
    Submit
    .
  8. Optionally, repeat steps 4 to 7 to configure other ServiceNow devices.
  9. In the 
    Filter
     navigator, type 
    BlackBerry AtHoc
     and click 
    Pair Devices
    .
  10. On the 
    Pair Devices
     screen, click 
    New
     or click an existing record to open it.
  11. Click 
    ServiceNow Device
     to view the list of configured devices.