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  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Integrations
  4. ServiceNow Installation and Configuration Guide
  5. Configure BlackBerry AtHoc for the ServiceNow integration
  6. View a template common name

View a template common name

Every alert template has a common name that is generated automatically when you create a new alert template. You must enter the alert common name in the 
Settings
 page of ServiceNow.
  1. Log in to the BlackBerry AtHoc management system as an administrator.
  2. Click 
    Alerts
     > 
    Alert Templates
    .
  3. Click 
    New
     to Create a new alert template or click an existing alert template.
  4. In the alert template, scroll down to the end of the template. The 
    Info
     section displays the common name.