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  4. ServiceNow Installation and Configuration Guide
  5. Send a test alert

Send a test alert

To verify the configuration in ServiceNow, send a test alert.
  1. Open the ServiceNow instance and log in with your credentials.
  2. On the 
    ServiceNow home page
    , in the 
    Filter
     navigator, type 
    Incident
     and then click 
    Incident
     > 
    All
    .
  3. On the 
    Incident
     screen, click an incident record you want to create an alert for.
  4. On the 
    incident record
    , click the 
    AtHoc Alerts
     tab and click 
    New
     to create a new alert.
  5. On the 
    New alert
     window, enter a title for your alert.
  6. Optionally, enter the content for your alert in the 
    Body
     field.
  7. Optionally, from the 
    Severity
     list, select a severity for the alert.
  8. Optionally, in the 
    More info link
     field, enter a URL to include in the alert.
  9. In the 
    Target Groups
     section, select a target group.
  10. In the 
    Target Users
     section, select target users.
    You must either select a target user or target group from the Target Users or Target Groups section.
  11. Select the delivery methods you want to use to send your alert. You must select at least one delivery method.
  12. Click 
    Send
    .
  13. On the 
    Send Alert confirmation message
     window, click 
    Send
    .
You are redirected to the Alert Tracking page that displays the alert status and tracking details.