Finding log files

By default, a server log file is created for each

BlackBerry UEM

component and is stored daily on the computer where the component is installed. If you install multiple

BlackBerry UEM

instances, each computer creates its own log files.

BlackBerry UEM

names the log files

<server_name>_<component_identifier>_<yyyymmdd>_<log_number>.<file extension>

(for example, BBServer01_MDAT_20140730_0001.txt).

The following log files are available in a

BlackBerry UEM

solution:

Log files for components used to manage
BlackBerry 10
,
iOS
,
Android
, and
Windows
devices.
Log files are:
ACCS - Tomcat access log files
AFMGR -
BlackBerry Affinity Manager
log files
BGS -
BlackBerry Gatekeeping Service
log files
BSG -
BlackBerry Secure Gateway
log files
CORE -
BlackBerry UEM Core
log files
DISP -
BlackBerry Dispatcher
log files
EVNT -
BlackBerry UEM Core
event log files
MDAT -
BlackBerry MDS Connection Service
log files
TMCT - Tomcat server log files
UI -
BlackBerry UEM
management console log files
<Server_FQDN>_yyyymmdd.csv
<Computer_FQDN>
_yyyymmdd.csv file used for logging the
BlackBerry MDS Connection Service
for
BlackBerry UEM
.
For more details on the
BlackBerry MDS Connection Service
.csv log file, visit support.blackberry.com/kb to read article 36936.
Additional log files are created when you first install
BlackBerry UEM
.
By default these log files are stored in
<drive>:\Program Files\BlackBerry\UEM\Logs\
<date or folder name>
Log files used for
BlackBerry Secure Connect Plus
are:
BSCP -
BlackBerry Secure Connect Plus
log files which log data for connections with the
BlackBerry Secure Connect Plus
app
BSCP-TS -
BlackBerry Secure Connect Plus
core log files which log data about the
BlackBerry Secure Connect Plus
component
The
BlackBerry Secure Connect Plus
log files are stored in <drive>:\Program Files\BlackBerry\UEM\Logs\.
Log files used for the
BlackBerry Work Connect Notification Service
are:
BWCN -
BlackBerry Work Connect Notification Service
log files
The
BlackBerry Work Connect Notification Service
log files are stored in
<drive>:\Program Files\BlackBerry\UEM\Logs\BWCN\
<filename>
Log files for components used to manage
BlackBerry
OS (version 5.0 to 7.1) devices (if applicable)
By default these log files are stored daily in
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\
<date or folder name>
.
For more information about log files for BES5, see the BES5 Administration Guide.
Log files for BBM logs, phone logs, PIN to PIN logs, SMS/MMS logs, and video chat logs are stored in .csv format and are used to audit app activity.
By default, app audit log files for
BlackBerry 10
devices are stored in
C:\Program Files\BlackBerry\UEM\Logs\
and app audit log files for
BlackBerry
OS devices are stored in
C:\Program Files (x86)\Research in Motion\BlackBerry Enterprise Server\Logs\
.
Log files for
Good Control
are stored in:
C:\Program Files\BlackBerry\UEM\Logs\gclogs
Log files for
Good Proxy
are stored in:
C:\Program Files\BlackBerry\UEM\Logs\gpslogs