Deactivating devices

When you or a user deactivates a device, the connection between the device and the user account in 

BlackBerry UEM

 is removed. You can't manage the device and the device is no longer displayed in the management console. The user can't access work data on the device.

You can deactivate a device using the "Delete only work data" command. Users can deactivate their devices using the following methods:

For 
iOS
, 
Android
, or 
Windows Phone
 devices, users can select Deactivate My Device on the About screen in the 
BlackBerry UEM Client
 app. 
For 
Windows 10
 devices, users can select Settings > Accounts > Work access > Delete. 
For 
BlackBerry 10
 devices, users can select Settings > 
BlackBerry Balance
 > Delete work space. 

For devices that use 

KNOX

 MDM, when the device is deactivated, internal apps are uninstalled, and the uninstall option becomes available for any public apps that were installed from the app list as required.

For 

Android Enterprise

 devices that only have a work space, if you deactivate a device you have the option to delete all data from the SD card and remove factory reset protection.

For 

Samsung KNOX Workspace

 devices that have been activated using the 

Work and personal - full control

 or 

Work space only

 activation types, deactivating the device deletes all data from the device or from the work space only. You can specify which data is wiped using the "Data wipe on deactivation" IT policy rule.