Retrieving device logs

You can retrieve log files from devices by using the "Get device logs" command. A snapshot of the log files for the device is collected every time you use the device command to retrieve them. Users are notified of your ability to collect system log files during device activation and may be notified again when you send the command to retrieve the log files, depending on the device settings.

iOS

and

Android

devices must have the

BlackBerry UEM Client

installed and the log files retrieved are

BlackBerry UEM Client

logs only.

For

BlackBerry 10

devices, all device logs are retrieved.

Device users can email log files to their administrator from the Help menu in the

BlackBerry UEM Client

.

You can send

BlackBerry 10

device log files to

BlackBerry Technical Support Services

by using the Submit logs to

BlackBerry

IT policy rule to specify whether the device can generate and send log files.

Windows 10

device users can email log files to their administrator from the Help menu in the

BlackBerry UEM

App Catalog.