- Getting started
- Supported features by device type
- Managing BlackBerry Dynamics apps in BlackBerry UEM
- BlackBerry devices powered by Android
- Device management options
- Managing devices beyond smartphones, tablets, and laptops
- Managing wearable devices
- Managing Apple TV devices
- What is the BlackBerry UEM Client?
- What is BlackBerry UEM Self-Service?
- BlackBerry Enterprise Mobility Suite services
- Log in to BlackBerry UEM
- Administrators
- Steps to set up UEM administration
- Setting console login options
- Customizing the appearance of the consoles
- Create website bookmarks in the consoles
- Change the language for automated email messages
- Creating and managing administrator roles
- Create an administrator
- Change role membership for administrators
- Set the session timeout parameters
- Delete an administrator
- Using profiles, variables, and email templates
- Wi-Fi, VPN, BlackBerry Secure Connect Plus, and other work connections
- Steps to set up work connections for devices
- Best practice: Creating work connection profiles
- Setting up work Wi-Fi networks for devices
- Setting up work VPNs for devices
- Setting up proxy profiles for devices
- Using enterprise connectivity and BlackBerry Secure Connect Plus for connections to work resources
- Steps to enable BlackBerry Secure Connect Plus
- Server and device requirements
- Load balancing and high availability for BlackBerry Secure Connect Plus
- BlackBerry Secure Connect Plus and the BlackBerry Connectivity Node
- Enabling and configuring enterprise connectivity and BlackBerry Secure Connect Plus
- Create an enterprise connectivity profile
- Enable BlackBerry Secure Connect Plus
- Specify the DNS settings for the BlackBerry Connectivity app
- Optimize secure tunnel connections for Android devices that use BlackBerry Dynamics apps
- Direct BlackBerry 10 work space traffic through BlackBerry Secure Connect Plus when a Wi-Fi network is available
- Troubleshooting BlackBerry Secure Connect Plus
- Setting up network connections for BlackBerry Dynamics apps
- Using BlackBerry 2FA for secure connections to critical resources
- Setting up single sign-on authentication for devices
- Filtering web content on iOS devices
- Managing email and web domains for iOS devices
- Create an AirPrint profile
- Configuring AirPlay profiles for iOS devices
- Controlling network usage for work apps on iOS devices
- Email, calendar, and contacts
- Setting up work email for devices
- Using Exchange Gatekeeping
- Setting up CardDAV and CalDAV profiles for iOS and macOS devices
- Certificates
- Steps to use certificates
- Integrating BlackBerry UEM with your organization's PKI software
- Connect BlackBerry UEM to your organization’s Entrust software
- Connect BlackBerry UEM to your organization’s Entrust IdentityGuard server to use smart credentials
- Connect BlackBerry UEM to your organization's OpenTrust software
- Connect BlackBerry UEM to your organization’s BlackBerry Dynamics PKI Connector
- Connect BlackBerry UEM to your organization’s app-based PKI solution
- Providing client certificates to devices
- Sending certificates to devices using profiles
- Choosing profiles to send client certificates to devices
- Sending CA certificates to devices
- Using user credential profiles to send certificates to devices
- Create a user credential profile to manually upload certificates
- Create a user credential profile to connect to your organization's PKI software
- Create a user credential profile to use Entrust smart credentials on devices
- Create a user credential profile to connect to your BlackBerry Dynamics PKI connector
- Renew certificates that are enrolled through the BlackBerry Dynamics PKI connector
- Creating user credential profiles for app-based certificates
- Create a user credential profile to use certificates from the native keystore on Android devices
- Using SCEP to send client certificates to devices
- Sending the same client certificate to multiple devices
- Specify the certificate used by an app
- Device policies, standards, and compliance
- Steps to set up your organization's policies and standards for devices
- Managing devices with IT policies
- Controlling BlackBerry Dynamics on users devices
- Enforcing compliance rules for devices
- Configuring the Enterprise Management Agent
- Limiting devices to a single app
- Controlling the software releases that are installed on devices
- Displaying organization information on devices
- Using location services on devices
- Turning off notifications outside of work hours
- Managing iOS features using custom payload profiles
- Configure the layout of apps on supervised iOS devices
- Setting up Windows Information Protection for Windows 10 devices
- Apps
- Adding apps to the app list
- Adding public apps to the app list
- Add a BlackBerry 10 app to the app list
- Add an iOS app to the app list
- Add an Android app to the app list if BlackBerry UEM is not configured for Android Enterprise devices
- Add an Android app to the app list if BlackBerry UEM is configured for Android Enterprise devices
- Add a Windows 10 app to the app list
- Add public BlackBerry Dynamics apps to the app list
- Adding internal apps to the app list
- Steps to add internal apps to the app list
- Specify the shared network location for storing internal apps
- Add an internal app to the app list
- Add an internal BlackBerry Dynamics app entitlement
- Upload BlackBerry Dynamics app source files
- Host an internal app for devices with an Android work profile in Google Play using the .apk file
- Host an internal app for Android Enterprise devices in BlackBerry UEMusing a .json file
- Update an internal app
- Update an internal app for Android devices with a work profile in BlackBerry UEM using a .json file
- Adding or changing an app configuration
- Adding app shortcuts
- Adding public apps to the app list
- Preventing users from installing specific apps
- Managing apps on the app list
- Delete an app from the app list
- Change whether an app is required or optional
- Device notifications for new and updated apps
- App behavior on iOS devices
- App behavior on Android devices
- App behavior on Android Enterprise devices
- App behavior on Samsung KNOX devices
- App behavior on BlackBerry devices
- App behavior on Windows 10 devices
- Managing app groups
- View the status of apps and app groups assigned to user accounts
- View which apps are assigned to user groups
- Viewing and customizing the apps list
- Update the app list
- Update app permissions for Android Enterprise apps
- Accept app permissions for Android Enterprise apps
- Set runtime app permissions for Android work apps
- Managing BlackBerry Dynamics apps
- Managing apps protected by Microsoft Intune
- Managing Apple VPP accounts
- Rank app installation
- Viewing personal app lists
- Rating and reviewing apps
- Managing the Work Apps icon for iOS devices
- Managing notifications for apps on supervised iOS devices
- Set the organization name for BlackBerry World
- Managing apps on BlackBerry OS devices
- Preparing to distribute BlackBerry Java Applications
- Configuring application control policies
- Application control policies for unlisted applications
- Creating software configurations
- Install BlackBerry Java Applications on a BlackBerry OS device at a central computer
- View the users that have a BlackBerry Java Application installed on their BlackBerry OS devices
- Reconciliation rules for conflicting settings in software configurations
- Adding apps to the app list
- Users and groups
- Steps to create groups and user accounts
- Creating user roles
- Creating and managing user accounts
- Create a user account
- Creating user accounts from a .csv file
- View a user account
- Add notes to a user account
- Manage multiple user accounts at one time
- Send an email to users
- Send a BlackBerry UEM Self-Service password to multiple users
- Edit user account information
- Synchronize information for a directory user
- Remove services from a user
- Enable services for a user
- Delete a user account
- Add users to user groups
- Remove a user from a user group
- Change which user groups a user belongs to
- Assign a profile or IT policy to a user account
- Add a client certificate to a user account
- Change a client certificate for a user account
- Renew or remove a BlackBerry Dynamics certificate for a user account
- Add a client certificate to a user credential profile
- Change a client certificate for a user credential profile
- Assign an app to a user account
- Assign an app group to a user account
- Assign a BlackBerry OS IT policy, profile, or software configuration to a user account
- View the resolved BlackBerry OS IT policy rules that are assigned to a user account
- Creating and managing user groups
- Creating directory-linked groups
- Create a local group
- View a user group
- Change the name of a user group
- Delete a user group
- Add nested groups to a user group
- Remove nested groups from a user group
- Assign a profile or IT policy to a user group
- Assign an app to a user group
- Assign an app group to a user group
- Assign a BlackBerry OS IT policy, profile, or software configuration to a user group
- Creating and managing shared device groups
- Create a shared device group
- Activate a shared device
- View the check-out history for a user
- Edit the user membership for a shared device group
- Remove a device from a shared device group
- Delete a shared device group
- Assign an app to a shared device group
- Assign an IT policy or a profile to a shared device group
- Creating device groups
- Viewing and customizing the user list
- Device activation
- Steps to activate devices
- Requirements: Activation
- Managing activation passwords
- Specify the default settings for activation passwords
- Allowing users to activate multiple devices with different activation types
- Manually expire an activation password
- Set an activation password and send an activation email message
- Send an activation email to multiple users
- Allow users to set activation passwords in BlackBerry UEM Self-Service
- Turn on user registration with the BlackBerry Infrastructure
- Enable user notification when a device has been activated
- Supporting Android Enterprise activations
- Supporting Windows 10 activations
- Creating activation profiles
- Activation step-by-step for users
- Activate multiple devices using KNOX Mobile Enrollment
- Activate multiple devices using zero-touch enrollment for Android Enterprise devices
- Activating iOS devices that are enrolled in DEP
- Steps to activate devices that are enrolled in DEP
- Register iOS devices in DEP and assign them to the BlackBerry UEM server
- Assign an enrollment configuration to iOS devices
- Add an enrollment configuration
- Remove an enrollment configuration that is assigned to iOS devices
- Delete an enrollment configuration
- Change the settings for an enrollment configuration
- View the settings for an enrollment configuration that is assigned to a device
- View user details for an activated device
- Activating iOS devices using Apple Configurator 2
- Using Activation Lock on iOS devices
- Restricting unsupervised iOS devices
- Activating BlackBerry 10 devices using the BlackBerry Wired Activation Tool
- Tips for troubleshooting device activation
- Device activation can't be completed because the server is out of licenses. For assistance, contact your administrator.
- Please check your username and password and try again
- Profile failed to install. The certificate "AutoMDMCert.pfx" could not be imported.
- Error 3007: Server is not available
- Unable to contact server, please check connectivity or server address
- iOS or macOS device activations fail with an invalid APNs certificate
- Users are not receiving the activation email
- Device commands and controls
- Sending commands to users and devices
- Deactivating devices
- Locate a device
- View available updates for iOS devices
- Update the OS on supervised iOS devices
- Creating device support messages
- Allowing BlackBerry 10 users to back up device data
- Maintenance, monitoring, and reporting
- Using log files
- Auditing events in BlackBerry UEM
- Creating event notifications
- Manage BlackBerry Dynamics jobs
- Using SNMP to monitor BlackBerry UEM
- Using dashboard reports
- Logging phone call and SMS/MMS activity for Android Enterprise and Samsung KNOX Workspace devices
- View and save a device report
- Exporting app deployment reports
- Activity and compliance violation reports for BlackBerry Dynamics apps
- Monitoring the performance of the BlackBerry Work app
- Profile settings
- Email profile settings
- IMAP/POP3 email profile settings
- Wi-Fi profile settings
- VPN profile settings
- SCEP profile settings
- Compliance profile settings
- BlackBerry Dynamics profile settings
- BlackBerry Dynamics connectivity profile settings
- Enterprise connectivity profile settings
- Enterprise Management Agent profile settings
- Windows Information Protection profile settings
- Microsoft Intune app protection profile settings
- Policy reference spreadsheet
- BlackBerry Docs
- BlackBerry UEM 12.10
- BlackBerry UEM Administration
- Profile settings
- Email profile settings
- Android: Email profile settings
Android: Email profile settings
Android
: Email profile settingsIn an upcoming release of
BlackBerry UEM
, the settings applicable to BlackBerry Hub
+ and Divide Productivity will be removed from the email profile and will be available only in an app configuration in the app settings. In this release, if you configure app settings here and in an app configuration, the app configuration takes precedence if both are assigned.Android : Email profile setting | Description |
|---|---|
Delivery settings | |
Profile type | This setting specifies whether you want this profile to support Exchange ActiveSync or IBM Notes
Traveler .Possible values:
The default value is " Exchange ActiveSync ." |
Days to synchronize | This setting specifies the number of days in the past to synchronize email messages and organizer data to an Android device.Possible values:
The default value is "1 month." For Android devices that use Samsung KNOX MDM, if you set the value to Unlimited, only one month is synchronized.This setting applies only to the default mail and organizer apps on Android devices with the MDM controls activation type. If the device is assigned the Work and personal - user privacy or Work and personal - full control activation type, this setting does not affect the synchronization settings for the default mail and organizer apps or the Work Space Manager app. |
Authentication type | This setting specifies the type of authentication an Android device uses to connect to the mail server.Possible values:
The default value is "None." |
Associated SCEP profile | This setting specifies the associated SCEP profile that an Android device uses to obtain a client certificate to authenticate with the mail server.This setting is valid only if the "Authentication type" setting is set to "SCEP." |
Use credentials and certificate | This setting specifies whether a device uses credentials and a client certificate obtained using the associated SCEP profile to authenticate with the mail server. This setting is valid only if the "Authentication type" setting is set to "SCEP." |
Shared certificate profile | This setting specifies the shared certificate profile for the client certificate that an Android device uses to connect to the mail server.This setting is valid only if the "Authentication type" setting is set to "Shared certificate." |
Associated user credential profile | This setting specifies the user credential profile for the client certificate that an Android device uses to connect to the mail server.This setting is valid only if the "Authentication type" setting is set to "User credential." |
Use SSL | This setting specifies whether a device must use SSL to connect to the mail server. |
Accept all SSL certificates | This setting specifies whether a device automatically accepts untrusted SSL certificates from the mail server. If this setting is not selected, devices can connect only to mail servers that use a trusted SSL certificate. |
Maximum email attachment size | This setting specifies the maximum size allowed for email attachments (in MB). The possible values are 1 to 365. The default setting is 25. This setting applies only to Android Enterprise devices. |
Default email signature for new messages | This setting specifies an email signature that is automatically appended to new email messages. This setting applies only to Android Enterprise devices. |
Enable S/MIME | This setting specifies whether devices can send S/MIME-protected email messages. For devices that use the BlackBerry Productivity Suite , you must set a value for the "S/MIME support" setting instead. |
Sign messages | This setting specifies whether devices send all outgoing email messages with a digital signature. This setting is valid only if the "Enable S/MIME" setting is selected. For Android Enterprise devices, this setting applies only to devices that use Divide Productivity.For devices that use the BlackBerry Productivity Suite , you must set a value for the "Digitally signed S/MIME messages" setting instead. |
Signing credentials | This setting specifies the credentials that a device uses to sign email messages. This setting is valid only if the "Sign messages" setting is selected. Possible values:
The default setting is "Shared certificate." |
Signing shared certificate | This setting specifies the shared certificate profile for a client certificate that a device uses to sign email messages. This setting is valid only if the "Signing credentials" setting is set to "Shared certificate." |
Signing SCEP | This setting specifies the SCEP profile for a client certificate that a device uses to sign email messages. This setting is valid only if the "Signing credentials" setting is set to "SCEP." |
Signing user credential | This setting specifies the user credential profile for a client certificate that a device uses to sign email messages. This setting is valid only if the "Signing credentials" setting is set to "User credential." |
Encrypt messages | This setting specifies whether devices encrypt outgoing email messages using S/MIME encryption. This setting is valid only if the "Enable S/MIME" setting is selected. For Android Enterprise devices, this setting applies only to devices that use Divide Productivity.For devices that use the BlackBerry Productivity Suite , you must set a value for the "Digitally signed S/MIME messages" setting instead. |
Encryption credentials | This setting specifies the credentials that a device uses to encrypt email messages. This setting is valid only if the "Encrypt messages" setting is selected. Possible values:
The default setting is "Shared certificate." |
Encryption shared certificate | This setting specifies the shared certificate profile for a client certificate that a device uses to encrypt email messages. This setting is valid only if the "Encryption credentials" setting is set to "Shared certificate." |
Encryption SCEP | This setting specifies the SCEP profile for a client certificate that a device uses to encrypt email messages. This setting is valid only if the "Signing credentials" setting is set to "SCEP." |
Encryption user credential | This setting specifies the user credential profile for a client certificate that a device uses to encrypt email messages. This setting is valid only if the "Signing credentials" setting is set to "User credential." |
Require smart card authentication for email | This setting specifies whether a smart card is required for Samsung KNOX devices to authenticate with the mail server. |
Allow user to edit settings | Specify whether the user can edit delivery settings. This setting applies only to Samsung KNOX devices. |
External email domains | |
External email domain allowed list | This setting specifies the list of domains that a user can send work email or calendar entries to. For example, when a user adds a recipient who has an email address in the allowed domain to an email message or calendar entry, no warning message is displayed. This setting applies to the work space only. If you list multiple domain names, separate the domain names with a comma (,), semicolon (;), or space. |
External email domain restricted list | This setting specifies the list of domains that users cannot send work email or calendar entries to. For example, if a user tries to add a recipient with an email address from the restricted domain to an email message or calendar invitation, the Email app or Calendar app prevents the user from completing the task. This setting applies to the work space only. If you list multiple domain names, separate the domain names with a comma (,), semicolon (;), or space. |
BlackBerry Productivity Suite These settings apply only to Android Enterprise devices. | |
Perform OCSP checking | This setting specifies whether devices use OCSP to check the status of S/MIME certificates. |
Allow users to accept untrusted certificates | This setting specifies whether users can allow the device to accept untrusted certificates. |
Allow telemetry events to be sent from the work profile | This setting specifies whether the BlackBerry Productivity Suite allows the collection of usage data. |
Security type | This setting specifies the security type used by the BlackBerry Productivity Suite . Possible values:
|
Allow data to be shared between work and personal profiles | This setting specifies whether the personal profile can access data in the work profile. Select this setting and the "Allow personal app access to work data" setting to enable the following features:
|
Allow personal app access to work data | This setting specifies whether personal apps can access work data. Select this setting and the "Allow data to be shared between work and personal profiles" setting to enable the following features:
|
S/MIME settings These settings apply only to Android Enterprise devices. | |
S/MIME support | This setting specifies whether an Android device that uses the BlackBerry Productivity Suite can send S/MIME-protected email messages.
|
Digitally signed S/MIME messages | This setting specifies whether an Android device that uses the BlackBerry Productivity Suite sends outgoing email messages with a digital signature.
|
Encrypted S/MIME messages | This setting specifies whether an Android device that uses the BlackBerry Productivity Suite encrypts outgoing email messages using S/MIME encryption.
|
S/MIME encryption algorithms | This setting specifies the encryption algorithms that an Android device that uses the BlackBerry Productivity Suite can use to encrypt S/MIME-protected email messages.Possible values:
|