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Create a user account

If you want to add a directory user, verify that

BlackBerry UEM

is connected to your company directory. For information about connecting

BlackBerry UEM

to a company directory and enabling directory-linked groups, see the Configuration content.

If you want to enable the

BlackBerry Workspaces

service for your users, verify that the

Workspaces

plug-in for

BlackBerry UEM

is installed on each instance of

BlackBerry UEM

in your environment. For more information about installing the

Workspaces

service, contact your

Workspaces

account representative.

On the menu bar, click

Users > Managed devices

Click

Add user

Perform one of the following tasks:

Task	Steps
Add a directory user	On the Company directory tab, in the search field, specify the search criteria for the directory user that you want to add. You can search by first name, last name, display name, username, or email address. In the search results, select the user account.
Add a local user	Click the Local tab. Type the First name and Last name for the user account. In the Display name field, make changes if necessary. The display name is automatically configured with the first and last name that you specified. In the Username field, enter a unique username for the user account. In the Email address field, enter a contact email address for the user account. An email address for the user account is required when you enable a service such as Workspaces or device management. Optionally, click Additional user details and fill in the fields as needed.

Task

Steps

Add a directory user

On the

Company directory

tab, in the search field, specify the search criteria for the directory user that you want to add. You can search by first name, last name, display name, username, or email address.

In the search results, select the user account.

Add a local user

Click the

Local

tab.

Type the

First name

and

Last name

for the user account.

In the

Display name

field, make changes if necessary. The display name is automatically configured with the first and last name that you specified.

In the

Username

field, enter a unique username for the user account.

In the

Email address

field, enter a contact email address for the user account. An email address for the user account is required when you enable a service such as

Workspaces

or device management.

Optionally, click

Additional user details

and fill in the fields as needed.

If local groups exist in

BlackBerry UEM

and you want to add the user account to groups, in the

Available groups

list, select one or more groups and click The Add group icon

When you create a user account, you can add it only to local groups in

BlackBerry UEM

. If the user account is a member of a directory-linked group, it is automatically associated with that group when the synchronization between

BlackBerry UEM

and your company directory occurs.

To add a user account to groups that are assigned an administrative role, you must be a Security Administrator.

If you add a local user, in the

Account password

field, create a password for

BlackBerry UEM Self-Service

. If the user is assigned an administrative role, they can also use the password to access the management console.

In the

Enabled services

section, select the

Enable user for device management

option.

If the

Workspaces

plug-in for

BlackBerry UEM

is installed in the domain, to enable the

Workspaces

service, perform the following actions:

In the

BlackBerry Workspaces

section, select the

Enable BlackBerry Workspaces

check box. By default, users enabled with the

Workspaces

service receive the Visitor role.

Select one or more user roles. Click The right arrow

Perform one of the following tasks:

Task	Steps
Have users activate devices with the activation profile that is currently assigned to them.	In the Activation option drop-down list, select Default device activation . In the Activation password drop-down list, select whether you want to set the password or autogenerate a password. Optionally, change the activation period expiration. The activation period expiration specifies how long the activation password remains valid. If you want the activation password to be valid only for one device activation, select Activation period expires after the first device is activated . In the Activation email template drop-down list, select a template to use for the activation email.
Pair an activation password with a specific activation profile.	In the Activation option drop-down list, select Device activation with specified activation profile . In the Activation profile drop-down list, select the activation profile that you want to pair with a password. In the Activation password drop-down list, select whether you want to set the password or autogenerate a password. Optionally, change the activation period expiration. The activation period expiration specifies how long the activation password remains valid. If you want the activation password to be valid only for one device activation, select Activation period expires after the first device is activated . In the Activation email template drop-down list, click a template to use for the activation email.
Allow users to activate only BlackBerry Dynamics apps	In the Activation option drop-down list, select BlackBerry Dynamics access key generation . In the Number of access keys to generate drop-down list, select the number of keys. Each key can be used only once to activate a BlackBerry Dynamics app. Select the number of days that you want the access key to remain valid. In the Activation email template drop-down list, click a template to use for the activation email.
Add user to BlackBerry UEM only.	In the Activation option drop-down list, select Do not set .