- Getting started
- Supported features by device type
- Managing BlackBerry Dynamics apps in BlackBerry UEM
- BlackBerry devices powered by Android
- Device management options
- Managing devices beyond smartphones, tablets, and laptops
- Managing wearable devices
- Managing Apple TV devices
- What is the BlackBerry UEM Client?
- What is BlackBerry UEM Self-Service?
- BlackBerry Enterprise Mobility Suite services
- Log in to BlackBerry UEM
- Administrators
- Steps to set up UEM administration
- Setting console login options
- Customizing the appearance of the consoles
- Create website bookmarks in the consoles
- Change the language for automated email messages
- Creating and managing administrator roles
- Create an administrator
- Change role membership for administrators
- Set the session timeout parameters
- Delete an administrator
- Using profiles, variables, and email templates
- Wi-Fi, VPN, BlackBerry Secure Connect Plus, and other work connections
- Steps to set up work connections for devices
- Best practice: Creating work connection profiles
- Setting up work Wi-Fi networks for devices
- Setting up work VPNs for devices
- Setting up proxy profiles for devices
- Using enterprise connectivity and BlackBerry Secure Connect Plus for connections to work resources
- Steps to enable BlackBerry Secure Connect Plus
- Server and device requirements
- Load balancing and high availability for BlackBerry Secure Connect Plus
- BlackBerry Secure Connect Plus and the BlackBerry Connectivity Node
- Enabling and configuring enterprise connectivity and BlackBerry Secure Connect Plus
- Create an enterprise connectivity profile
- Enable BlackBerry Secure Connect Plus
- Specify the DNS settings for the BlackBerry Connectivity app
- Optimize secure tunnel connections for Android devices that use BlackBerry Dynamics apps
- Direct BlackBerry 10 work space traffic through BlackBerry Secure Connect Plus when a Wi-Fi network is available
- Troubleshooting BlackBerry Secure Connect Plus
- Setting up network connections for BlackBerry Dynamics apps
- Using BlackBerry 2FA for secure connections to critical resources
- Setting up single sign-on authentication for devices
- Filtering web content on iOS devices
- Managing email and web domains for iOS devices
- Create an AirPrint profile
- Configuring AirPlay profiles for iOS devices
- Controlling network usage for work apps on iOS devices
- Email, calendar, and contacts
- Setting up work email for devices
- Using Exchange Gatekeeping
- Setting up CardDAV and CalDAV profiles for iOS and macOS devices
- Certificates
- Steps to use certificates
- Integrating BlackBerry UEM with your organization's PKI software
- Connect BlackBerry UEM to your organization’s Entrust software
- Connect BlackBerry UEM to your organization’s Entrust IdentityGuard server to use smart credentials
- Connect BlackBerry UEM to your organization's OpenTrust software
- Connect BlackBerry UEM to your organization’s BlackBerry Dynamics PKI Connector
- Connect BlackBerry UEM to your organization’s app-based PKI solution
- Providing client certificates to devices
- Sending certificates to devices using profiles
- Choosing profiles to send client certificates to devices
- Sending CA certificates to devices
- Using user credential profiles to send certificates to devices
- Create a user credential profile to manually upload certificates
- Create a user credential profile to connect to your organization's PKI software
- Create a user credential profile to use Entrust smart credentials on devices
- Create a user credential profile to connect to your BlackBerry Dynamics PKI connector
- Renew certificates that are enrolled through the BlackBerry Dynamics PKI connector
- Creating user credential profiles for app-based certificates
- Create a user credential profile to use certificates from the native keystore on Android devices
- Using SCEP to send client certificates to devices
- Sending the same client certificate to multiple devices
- Specify the certificate used by an app
- Device policies, standards, and compliance
- Steps to set up your organization's policies and standards for devices
- Managing devices with IT policies
- Controlling BlackBerry Dynamics on users devices
- Enforcing compliance rules for devices
- Configuring the Enterprise Management Agent
- Limiting devices to a single app
- Controlling the software releases that are installed on devices
- Displaying organization information on devices
- Using location services on devices
- Turning off notifications outside of work hours
- Managing iOS features using custom payload profiles
- Configure the layout of apps on supervised iOS devices
- Setting up Windows Information Protection for Windows 10 devices
- Apps
- Adding apps to the app list
- Adding public apps to the app list
- Add a BlackBerry 10 app to the app list
- Add an iOS app to the app list
- Add an Android app to the app list if BlackBerry UEM is not configured for Android Enterprise devices
- Add an Android app to the app list if BlackBerry UEM is configured for Android Enterprise devices
- Add a Windows 10 app to the app list
- Add public BlackBerry Dynamics apps to the app list
- Adding internal apps to the app list
- Steps to add internal apps to the app list
- Specify the shared network location for storing internal apps
- Add an internal app to the app list
- Add an internal BlackBerry Dynamics app entitlement
- Upload BlackBerry Dynamics app source files
- Host an internal app for devices with an Android work profile in Google Play using the .apk file
- Host an internal app for Android Enterprise devices in BlackBerry UEMusing a .json file
- Update an internal app
- Update an internal app for Android devices with a work profile in BlackBerry UEM using a .json file
- Adding or changing an app configuration
- Adding app shortcuts
- Adding public apps to the app list
- Preventing users from installing specific apps
- Managing apps on the app list
- Delete an app from the app list
- Change whether an app is required or optional
- Device notifications for new and updated apps
- App behavior on iOS devices
- App behavior on Android devices
- App behavior on Android Enterprise devices
- App behavior on Samsung KNOX devices
- App behavior on BlackBerry devices
- App behavior on Windows 10 devices
- Managing app groups
- View the status of apps and app groups assigned to user accounts
- View which apps are assigned to user groups
- Viewing and customizing the apps list
- Update the app list
- Update app permissions for Android Enterprise apps
- Accept app permissions for Android Enterprise apps
- Set runtime app permissions for Android work apps
- Managing BlackBerry Dynamics apps
- Managing apps protected by Microsoft Intune
- Managing Apple VPP accounts
- Rank app installation
- Viewing personal app lists
- Rating and reviewing apps
- Managing the Work Apps icon for iOS devices
- Managing notifications for apps on supervised iOS devices
- Set the organization name for BlackBerry World
- Managing apps on BlackBerry OS devices
- Preparing to distribute BlackBerry Java Applications
- Configuring application control policies
- Application control policies for unlisted applications
- Creating software configurations
- Install BlackBerry Java Applications on a BlackBerry OS device at a central computer
- View the users that have a BlackBerry Java Application installed on their BlackBerry OS devices
- Reconciliation rules for conflicting settings in software configurations
- Adding apps to the app list
- Users and groups
- Steps to create groups and user accounts
- Creating user roles
- Creating and managing user accounts
- Create a user account
- Creating user accounts from a .csv file
- View a user account
- Add notes to a user account
- Manage multiple user accounts at one time
- Send an email to users
- Send a BlackBerry UEM Self-Service password to multiple users
- Edit user account information
- Synchronize information for a directory user
- Remove services from a user
- Enable services for a user
- Delete a user account
- Add users to user groups
- Remove a user from a user group
- Change which user groups a user belongs to
- Assign a profile or IT policy to a user account
- Add a client certificate to a user account
- Change a client certificate for a user account
- Renew or remove a BlackBerry Dynamics certificate for a user account
- Add a client certificate to a user credential profile
- Change a client certificate for a user credential profile
- Assign an app to a user account
- Assign an app group to a user account
- Assign a BlackBerry OS IT policy, profile, or software configuration to a user account
- View the resolved BlackBerry OS IT policy rules that are assigned to a user account
- Creating and managing user groups
- Creating directory-linked groups
- Create a local group
- View a user group
- Change the name of a user group
- Delete a user group
- Add nested groups to a user group
- Remove nested groups from a user group
- Assign a profile or IT policy to a user group
- Assign an app to a user group
- Assign an app group to a user group
- Assign a BlackBerry OS IT policy, profile, or software configuration to a user group
- Creating and managing shared device groups
- Create a shared device group
- Activate a shared device
- View the check-out history for a user
- Edit the user membership for a shared device group
- Remove a device from a shared device group
- Delete a shared device group
- Assign an app to a shared device group
- Assign an IT policy or a profile to a shared device group
- Creating device groups
- Viewing and customizing the user list
- Device activation
- Steps to activate devices
- Requirements: Activation
- Managing activation passwords
- Specify the default settings for activation passwords
- Allowing users to activate multiple devices with different activation types
- Manually expire an activation password
- Set an activation password and send an activation email message
- Send an activation email to multiple users
- Allow users to set activation passwords in BlackBerry UEM Self-Service
- Turn on user registration with the BlackBerry Infrastructure
- Enable user notification when a device has been activated
- Supporting Android Enterprise activations
- Supporting Windows 10 activations
- Creating activation profiles
- Activation step-by-step for users
- Activate multiple devices using KNOX Mobile Enrollment
- Activate multiple devices using zero-touch enrollment for Android Enterprise devices
- Activating iOS devices that are enrolled in DEP
- Steps to activate devices that are enrolled in DEP
- Register iOS devices in DEP and assign them to the BlackBerry UEM server
- Assign an enrollment configuration to iOS devices
- Add an enrollment configuration
- Remove an enrollment configuration that is assigned to iOS devices
- Delete an enrollment configuration
- Change the settings for an enrollment configuration
- View the settings for an enrollment configuration that is assigned to a device
- View user details for an activated device
- Activating iOS devices using Apple Configurator 2
- Using Activation Lock on iOS devices
- Restricting unsupervised iOS devices
- Activating BlackBerry 10 devices using the BlackBerry Wired Activation Tool
- Tips for troubleshooting device activation
- Device activation can't be completed because the server is out of licenses. For assistance, contact your administrator.
- Please check your username and password and try again
- Profile failed to install. The certificate "AutoMDMCert.pfx" could not be imported.
- Error 3007: Server is not available
- Unable to contact server, please check connectivity or server address
- iOS or macOS device activations fail with an invalid APNs certificate
- Users are not receiving the activation email
- Device commands and controls
- Sending commands to users and devices
- Deactivating devices
- Locate a device
- View available updates for iOS devices
- Update the OS on supervised iOS devices
- Creating device support messages
- Allowing BlackBerry 10 users to back up device data
- Maintenance, monitoring, and reporting
- Using log files
- Auditing events in BlackBerry UEM
- Creating event notifications
- Manage BlackBerry Dynamics jobs
- Using SNMP to monitor BlackBerry UEM
- Using dashboard reports
- Logging phone call and SMS/MMS activity for Android Enterprise and Samsung KNOX Workspace devices
- View and save a device report
- Exporting app deployment reports
- Activity and compliance violation reports for BlackBerry Dynamics apps
- Monitoring the performance of the BlackBerry Work app
- Profile settings
- Email profile settings
- IMAP/POP3 email profile settings
- Wi-Fi profile settings
- VPN profile settings
- SCEP profile settings
- Compliance profile settings
- BlackBerry Dynamics profile settings
- BlackBerry Dynamics connectivity profile settings
- Enterprise connectivity profile settings
- Enterprise Management Agent profile settings
- Windows Information Protection profile settings
- Microsoft Intune app protection profile settings
- Policy reference spreadsheet
Suggested text
The suggested text is used in the default email templates. If you edit the default email templates and later want to use the default text, you can copy and paste it from here. If the default text is updated between releases of
BlackBerry UEM
, you can see the updated text here. For a list of variables that you can use in email templates, see Default variables.Name | Suggested text |
---|---|
Android work profile activation code | Subject: An Android work profile activation code has been created for you%UserDisplayName%, To activate an Android device with a work profile only, your administrator has created an Android work profile activation code for you. You will receive your BlackBerry UEM activation password in a separate email message.Your Android work profile activation code: %GoogleActivationCode%Your Android work profile activation code will expire on %ActivationPasswordExpiry%.If you have any questions, contact your administrator. |
Default managed Google account credentials | Subject: A Google account has been created for you%UserDisplayName%, To enable the work profile on your device, your administrator has created a Google account for you. You will need your Google account password when you activate the work profile. The Google account password displayed here is not the password that you use when you activate your device on BlackBerry UEM . You will receive your BlackBerry UEM activation password in a separate email message, or you can set your BlackBerry UEM activation password in BlackBerry UEM Self-Service.You will need the following information when you activate the work profile:
You can manage your Google Account at https://myaccount.google.com. If you change the password for your Google Account, the password included in this email will no longer apply, and you must use the new password instead.Please keep this information for your records. If you have any questions, contact your administrator. |
Apple DEP device activation emailFirst email | Subject: Activating your device on BlackBerry UEM %UserDisplayName%, Your administrator has enabled your iOS device for BlackBerry UEM . To activate your device you need the following information:
You can manage your own device with BlackBerry UEM Self-Service at %UserSelfServicePortalURL%. To log in, use the following username:
Your BlackBerry UEM Self-Service password may have been delivered in a separate email.If you have not received it, contact your administrator. Please keep this information for your records. If you have any questions, contact your administrator. |
Apple DEP device activation emailSecond email | Subject: Password to activate your device on BlackBerry UEM %UserDisplayName%, Your administrator has enabled your mobile device for BlackBerry UEM . To activate your device you need the following information:Your device activation password: %ActivationPassword% Your password will expire on %ActivationPasswordExpiry%. Please follow the instructions in the "Activating your device on BlackBerry UEM " email to activate your iOS device on BlackBerry UEM .If you have any questions, contact your administrator. Welcome to BlackBerry UEM ! |
BlackBerry
Dynamics access key email | Subject: An access key for a BlackBerry
Dynamics app has been created for you %UserDisplayName%, Your administrator has created an access key for a BlackBerry
Dynamics app. This email contains the access key and instructions to set up the app.If you have been given permission to use more than one app, you will receive more than one email. Each email has an access key that can be used to set up an app. You can use any of your access keys to set up any app, but you can only use each access key once. Before you begin, make sure you have mobile data or Wi-Fi coverage.
If you have any questions, contact your administrator. |
Default activation email First email | Subject: Activating your device on BlackBerry UEM %UserDisplayName%, Your administrator has enabled your mobile device for BlackBerry UEM . To activate your device you need some or all of the following information:
You can watch a video on how to activate your device here: http://help.blackberry.com/en/activation-videos/current/ For Android devices:If you are using an Android device, you must install the BlackBerry UEM Client from Google
Play .For iOS devices:If you are using an iOS device, you must install the BlackBerry UEM Client from the App Store .For iOS devices, open Safari and go to workspace://apps to install apps that your administrator has assigned to you. If available, you can also tap Work
Apps on your device.For macOS devices:If you are using a macOS device, you must activate your device using BlackBerry UEM Self-Service .For Windows Phone 8.1 devices:If you are using a device running Windows Phone 8.1 or earlier, you must install the BlackBerry UEM Client from the Windows Store .For devices running Windows 10 or later:You will need the following information to activate your device:
To manage your devices You can manage your own device with BlackBerry UEM Self-Service at %UserSelfServicePortalURL%. To log in, use the following username:BlackBerry UEM Self-Service username: %UserName%Your BlackBerry UEM Self-Service password may have been delivered in a separate email.Welcome to BlackBerry UEM ! |
Default activation email Second email | Subject: Password to activate your device on BlackBerry UEM %UserDisplayName%, Your administrator has enabled your mobile device for BlackBerry UEM . To activate your device you need the following information:
Please follow the instructions in the "Activating your device on BlackBerry UEM " email to activate your BlackBerry 10 , iOS , Android , or Windows device on BlackBerry UEM .If you have any questions, contact your administrator. Welcome to BlackBerry UEM ! |
Default compliance email | Subject: Notification of noncompliant device Your device is not compliant with your organization's policies. If this condition persists your administrator might limit access to the organization's data from your device, delete the organization's data on your device, or delete all content and settings from your device. |
Default Work space only (Android work profiles) activation email First email | Subject: Activating your device on BlackBerry UEM %UserDisplayName%, Your administrator has enabled your Android device (6.0 and later) for BlackBerry UEM . To activate your device, you need the following information:
To activate your device, perform the following actions:
You can manage your own device with BlackBerry UEM Self-Service at %UserSelfServicePortalURL%. To log in, use the following username:BlackBerry UEM Self-Service username: %UserName%Your BlackBerry UEM Self-Service password may have been delivered in a separate email.If you have not received it, contact your administrator. Please keep this information for your records. If you have any questions, contact your administrator. Welcome to BlackBerry UEM ! |
Default Work space only (Android work profiles) activation email Second email | Subject: Password to activate your device on BlackBerry UEM %UserDisplayName%, Your administrator has enabled your Android device for BlackBerry UEM . To activate your device you need the following information:
Please follow the instructions in the "Activating your device on BlackBerry UEM " email to activate your device on BlackBerry UEM .If you have any questions, contact your administrator. Welcome to BlackBerry UEM ! |
BlackBerry UEM event notification email | Subject: BlackBerry UEM event notificationThe following event occurred: %AllEventVariables% |
Device activated notification | Subject: Device activated on BlackBerry UEM %UserDisplayName%, Your device has been activated on BlackBerry UEM .Device information Model: %DeviceModel% Serial Number: %SerialNumber% IMEI: %DeviceIMEI% If you did not activate this device, contact your administrator. Subject: BlackBerry
Dynamics device activated on BlackBerry UEM %UserDisplayName%, Your BlackBerry
Dynamics device has been activated on BlackBerry UEM .If you did not activate this device, contact your administrator. |
Self-service login notification | Subject: Self-service login notification %UserDisplayName%, You have logged in to BlackBerry UEM Self-Service .IP address: %IPAddress% Time: %Timestamp% If you did not log in, contact your administrator. |