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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Mobile App 4.2
  4. BlackBerry AtHoc Mobile Administrator Guide
  5. Create and publish alerts
  6. Resend an alert

Resend an alert

The Resend feature in BlackBerry AtHoc allows an operator to customize the targets when resending an alert. The operator can resend the alert to all original recipients, to only recipients who responded to the original, or to only recipients who did not respond to, or did not receive, the original alert.
  1. In the navigation bar, click 
    Alerts
    .
  2. Click 
    Sent Alerts
    .
  3. Click the alert that you want to resend.
  4. On the 
    Alert Summary
     screen, click the 
    Users Targeted
    .
  5. View the 
    Sent Details
     section of the report.
  6. To resend the alert to everyone in the original targeting list, for example if you want to make modifications to the original alert, do the following:
    1. Click the drop-down menu in the 
      Targeted
       row.
    2. Select 
      Send alert to these users
      .
    3. Optionally, revise the copy of the alert that opens.
    4. Click 
      Review and Publish
      .
    5. Click 
      Publish
      .
  7. To resend the alert to everyone the alert was successfully sent to, for example, if you want to give them further details or instructions, do the following:
    1. Click the drop-down menu in the 
      Sent
       row.
    2. Select 
      Send alert to these users
      .
    3. Optionally, revise the copy of the alert that opens.
    4. Click 
      Review and Publish
      .
    5. Click 
      Publish
      .
  8. To resend the alert to everyone whose receipt of the alert is either still in progress or has failed, do the following:
    1. Click the drop-down menu in the 
      In Progress or Failed
       row.
    2. Select 
      Send alert to these users
      .
    3. Optionally, revise the copy of the alert that opens by targeting new or additional personal devices.
    4. Click 
      Review and Publish
      .
    5. Click 
      Publish
      .