- What is the BlackBerry AtHoc mobile app?
- Set up the BlackBerry AtHoc mobile app
- Configure the Mobile App device in BlackBerry AtHoc
- Manage alert templates
- Create an alert template
- Define alert template details
- Define content for an alert or alert template
- Configure a response option as a user attribute
- Define target users for an alert or alert template
- Select personal devices for an alert or alert template
- Select and configure mass devices for an alert or alert template
- Configure the schedule for an alert or alert template
- Edit an alert template
- Duplicate an alert template
- Delete an alert template
- Create and publish alerts
- Manage incoming alerts from the inbox
- Manage the situation map
- Manage users
- BlackBerry AtHoc customer portal
- Legal notices
Mass Devices tab
Mass devices are not available for non-English alert templates.
The Mass Devices Targeted tab provides statistics on the number of mass devices that were targeted by the alert and the responses that were received from the devices. Because mass devices broadcast alerts en mass rather than to specific people or organizations, tracking mass device responses involves simply noting whether a delivered alert was accepted or not. The two response options used for mass devices are Responded, meaning the device broadcast the alert, and Not Responded, which means the device did not broadcast the alert.
The drop-down lists in the Targeted, Sent, and In Progress or Failed sections contain only an
Export Delivery Summary
option, which creates a downloadable .csv file that lists the mass devices that were targeted, that were sent the alert, or that did not or could not receive the alert. There is no option to send the alert again.