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  6. Configure a response option as a user attribute

Configure a response option as a user attribute

Response options can be either of the following types:
  • Custom
    —Defined during the creation of an alert or alert template. This is the most common type.
  • Pre-set
    —Defined in advance as user attributes. The pre-set options have a feature that is not available in custom responses. When a user responds to the alert using a pre-set option, the response value is copied to their user record as a user attribute that can later be the subject of a query. The user attribute must be a single-select picklist type.
Benefits of Using a Pre-Set Response Option
Pre-set response options created as user attributes are appropriate in the following situations:
  • As a way to efficiently gather data about users for use later in alert targeting. The response an alert recipient gives to an alert asking if they have medical training, for example, could be added to each respondent's personnel record. During a subsequent emergency, the user database could be searched and an alert immediately sent out to all users whose user attribute value for Medical Training is set to "Yes."
  • When there is a need to send out multiple versions of the same alert but view the results in a single, aggregated report. The responses from each version of the alert are added to each respondent's user record. At any time, operators can generate a single personnel report that shows the aggregate totals for all response options across the multiple versions of the alert.
  1. In the navigation bar, click The Settings icon.
  2. In the 
    Users
     section, click 
    User Attributes
    .
  3. On the 
    User Attributes
     screen, click 
    New
     and then select 
    Single-select Picklist
    .
    On the New Attribute screen, enter the name of the new attribute prefixed with "RO" to indicate that the attribute is for response options: for example, RO-OfficeLocation.
  4. On the 
    New Attribute
     screen, in the 
    Values
     field, add the response options for each picklist option.
  5. In the 
    Page Layout
     field, leave all options set to 
    Do not show
    .
  6. Optionally, to track the responses, in the 
    Personnel Reports
     section, select 
    Enabled
     and enter a report name, such as "Office Locations Response Options".
  7. Click 
    Save
    .
The response option user attribute then appears in the 
Response Options
 section of the alert details screen.
If you selected 
Enable
 in Step 6, each time an operator publishes an alert with the response options you created, the option each respondent selects is added to their user record. To view a summary of responses to each option, go to 
Reports
 > 
Personnel Reports
 and click the name you gave the report in Step 6.