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  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Mobile App 4.2
  4. BlackBerry AtHoc Mobile Administrator Guide
  5. Manage alert templates
  6. Define content for an alert or alert template

Define content for an alert or alert template

The Content section is used to define the key parts of an alert or alert template in the system: the title, the body, the type, and any response options, Website links, attachments, or location details that are relevant.
  1. Optionally, if you are creating an alert or alert template in a language other than the default language displayed on the screen, click the button next to the 
    Severity
     field and select the language from the list that appears. Note that this does not change the language displayed on the screen. Instead, it changes the language that the message is delivered in. If text-to-speech is enabled, the audio portion of the sent alert is in the language you selected.
  2. In the 
    Severity
     field, select the severity level.
    High severity is reserved for extreme emergencies. On the Mobile application, it overrides the device sound settings to emit any sounds associated with the alert or alert template.
  3. In the 
    Title
     field, enter a one-line summary that communicates the purpose of the alert or alert template. The title is required and displays at the top of the recipients' screen when the alert is sent out.
  4. Optionally, if you want to insert a placeholder into the alert or alert template title, click The View placeholders icon and select the placeholder from the list.
  5. In the 
    Body
     field, enter up to 2000 characters of text that communicates why the alert has been sent and provide instructions to the target audience.
  6. Optionally, if you want to insert a placeholder into the event or template body, click The View placeholders icon and select the placeholder.
  7. In the 
    Type
     field, select the type that fits with the alert or alert template you are creating.
  8. In the 
    Response Options
     field, do one of the following:
    • Click 
      Custom Response Options
       to view a list of preset responses you can add to the alert or alert template.
    • Click the 
      Add Response Option
       to define one or more responses that alert recipients can send to let you know that they have received the message. If the response involves a call bridge, select 
      Call Bridge
      , then, in the two fields that appear below the check box, enter the call bridge number and passcode users will need in order to respond. For specific details about what call bridges are and how they are used, see What is a call bridge?
    • Optionally, if you want to insert a placeholder into the 
      Response Options
       field, click The View placeholders icon and select the placeholder.
  9. Optionally, in the 
    More Info Link
     field, enter one of the following:
    • A URL that opens a Web page where users can go to get more details about the alert when it is sent out. When users receive the alert, a 
      For Further Information
       link will take them to the Web page.
    • A URL that opens an attachment (media or documents) stored on Dropbox. For details on how to store an attachment on Dropbox, see Add an attachment using Dropbox.
  10. If you entered a URL in the previous step, click 
    Test URL
     to verify that the link works correctly.
  11. Optionally, in the 
    Location
     field, click 
    Add
     to access a map on which you can designate a geographic area for the alert or alert template.
    For a detailed description on how to specify a geographic location, see Select an alert location.
  12. When you are done, go to the Target individual users section and configure the fields in it.